Refund policy

We have a 30-day return policy, meaning you can request a return within 30 days of receiving your item.

Returns are conditional. Your item must be in the same condition as when you received it, unworn or unused, with tags on, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, you can contact us at junc61034@gmail.com. Please note that returned items must be sent to the following address: [Online Seller RMA, 11142 Beltline Road #43716459  Houston Texas 77067 US]. Please make sure to fill in the return address information and item number completely.

If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. We do not accept items returned without a prior return request.

For any return-related questions, please feel free to contact us at junc61034@gmail.com.

Damage and Problems

Please inspect your order upon receipt. If the goods are defective, damaged, or the wrong item was sent, please contact us immediately so we can assess and correct the problem.

Exceptions/Non-Returnable Items
Some types of goods cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized products), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.

We apologize, but we do not accept returns of promotional items or gift cards.

Exchanges
The fastest way to ensure you receive the goods you need is to return them and purchase new items separately when the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the goods were shipped to the EU, you have the right to cancel your order or return them without reason within 14 days. As mentioned above, your goods must be in the same condition as when received, unworn or unused, with tags, and in their original packaging. You will also need to provide a receipt or proof of purchase.

Refund

We will notify you whether your refund is approved after we receive and inspect your returned item. If approved, the refund will be returned to your original payment method within 10 business days. Please remember that your bank or credit card company also needs some time to process and post the refund.

If you have not received your refund 15 business days after we approve your return, please contact us at junc61034@gmail.com.